Order via Website

• Where do I add instructions to my order?

  Sometimes you might feel that adding special instructions will help our designers better understand your requirements. You can easily add special instructions in your orders by writing them down in the Special Instructions box shown below:

  

• How do I accept an order?

  Once you have placed an order, it will automatically be added to the order list found under the “Order History” section of your Pixc account.

  After the order has been processed (within 24 hours) your order will be available in your Order History to download. Click on the "Show" button corresponding to the order and it will display your order details and both the original and processed image.

  

  Click on the thumbnail to preview the image, and if you’re satisfied with the result you can now download the image. If you would like anything fixed, please reject the image and we will re-edit it for you free of charge.

  

  Downloading the image means you have accepted the order. For further reading, please go to "What happens if the image editing is not right?"

• Where is my order?

  Pixc makes it easy for you to view your current and past orders. The “Order History” section of your Pixc account contains all information you need about all of your orders.

  1. Click “Order History” on the left side menu.

  

  2. You will be redirected to the Order History page where you can see a list of your current and past orders with details such as order number, order date, status and the number of images you ordered.

  

  3. Click the corresponding “Show” button beside the order number to display more information about the order like the special requests you made.

  You will have the option to preview the original and processed image, as well as download to your computer or Dropbox account.

  

  4. Click the image to preview the edited version of the image you ordered. Click on the x button to exit preview mode.

  

  Alternatively, you can also view your recent orders on the home Dashboard, towards the bottom right.

  

• What happens if the image editing is not right?

  In case you find something wrong with the photo we edited, you can return it to us. Just click the image you will see on the “Order History” page. You should be able to see a preview of the edited photo, together with the unedited version. There is a text box found below it where you can write down your reason/s for returning the photo. Click the “Reject” button once you're done.

  

Ordering Via Email

• How does the order via email work?

  Another way to submit an order is by email. To order using this method, follow these quick and easy steps:

  1. Click on Email tab under Submit an Order

  

  2. Choose between two options, you can send an order using your registered mailbox (e.g. the email address you used to register for a Pixc account), or from any other mailbox.

  3. As soon as you click your preferred option, your email client will open. Be sure to include the images to be processed as an attachment. Also include any special instructions you have within the email message.

  Make sure that you have enough credits otherwise your order will not be processed. Click here to purchase credits.

  Follow the steps and procedure to continue with the order. Once we are done editing your images, you can download them from the “Order History” page.

• What happens if I don’t have enough credits?

  If you don’t have enough credits, your image will not be processed. However, you can still avail of our services by paying through our secure credit card payment system and proceed with the order.

Dropbox

• How does the Dropbox integration work?

  When you connect your Pixc account to Dropbox, a new Pixc folder will be added to your Dropbox directory. Inside this Pixc folder, two more sub-folders will be created, “Upcoming” and “Processed” folder.

  

  All new files must be uploaded to the “Upcoming” folder and it will take 10 minutes after the last image was uploaded to generate an order. You will then receive an order confirmation via email and be able to see the order is already under your Order History.

  

  If you have a template and you want us to follow this, please send us an email at hello@pixc.com. If you need to include additional instructions, please reply to the order confirmation email.

  Once your order has been edited you will receive a notification and all files will be placed back into the “Processed” folder. We will mark the order as complete after 72 hours.

  If you are not satisfied with the processed images, just log in to your account on Pixc.com. Go to “Order History”, click the Order Number of the image you want to return, then click the image and add comments why you’re returning the image. And finally, click “Reject”.

• How do I connect my Dropbox account?

  We realize that some users need the flexibility and convenience that cloud-based storage apps like Dropbox offer. That’s why Pixc makes it easy for you to obtain images from, or store images to, your Dropbox account so that you can access it from any device.

  Connecting your Dropbox account to your Pixc account is a breeze. You only need to follow these easy steps:

  1. In the “Account Settings” page, click “Authorize” as shown below.

  

  2. Log in to your Dropbox account, and provide the required information.

  

  3. Click “Allow” to grant access to your Dropbox account. Wait for the confirmation, and that’s it!

  

  4. You will be redirected back to the Account Settings page and a message will appear at the top right corner to confirm that your Dropbox account has been successfully connected. And that’s it!

  

• How do I submit an order via Dropbox?

  Now that you’ve connected your Dropbox account to your Pixc account, the next step is to submit an order via Dropbox. Here’s how to do it:

  1. Go to “Submit an Order” and click the Dropbox tab. Click Choose Files.

  

  2. A new window will open showing your Dropbox files and folders. Choose the image file you want to submit to Pixc for editing.

  

  3. And your file is now ready for submission. Click “Submit” to proceed with the order, or “Remove” if you want to change or remove the selected file.

  Inside the Pixc folder, there are 2 other folders —“Processed” and “Upcoming”. Submit your order by uploading the photo on “Upcoming” folder.

  

• How do I download my images back to Dropbox?

  You can download your image 24 hours after submitting your order. Here’s how you can download it to via Dropbox:

  1. Visit the “Order History” section of the website.

  

  2. Click the "Show" button.

  

  3. Click the download button on the right-hand side.

  

  4. Choose the “To Dropbox” option. Your images will appear in your Dropbox folder in 10 minutes.

  

  If you submitted your images directly via Dropbox, your processed images will be automatically placed inside the “Processed” sub-folder of your “Pixc” Dropbox folder.

  

• How do I unlink my Dropbox account?

  Should you decide to remove your Dropbox account, you’re only two steps away from doing so:

  1. To unlink your Dropbox account from your Pixc account, go to your “Account Settings” page. Click the “Unlink” button at the right side of the page.

  

  2. A system message will appear telling you that Dropbox has been unlinked.

  

Templates

• How do I upload my order via Pixc platform?

  Step 1. Upload Photos

  Go to “Submit an Order” and upload your photos. Note that you have three ways to upload photos (via Computer, Dropbox, or Email)

  

  Step 2. Choose Template

  Click the “Next: Choose Template” button and select the template you wish to use.

  If you’re submitting your first order, you have the option to choose from Pixc default, Amazon default or custom template.

  *For more details about templates, visit this link - (insert what istemplate link here)

  

  Step 3. Create and save your template

  Templates are predefined editing instructions for your order.

  Under Advanced Settings, there are three categories: Basic Options, Advanced Options, and General.

  Note that advanced options cost a little extra and will be added at the checkout.

  

  Step 4. Make payments

  Even if you have sufficient amount of credits on your balance, advance editing options payment will be charged from your credit card or Paypal account.

  

• What’s new with Pixc’s latest version of the uploading system?

  Pixc's new uploading workflow is implemented to save your time. No more typing long text instructions for each order. Just set your template once and use it within 1 click for the upcomingfollowing orders.

• Do you have a new image size requirement?

  We strongly recommend using images that are at least 1200 x 1200px. Whowever, we no longer process images that are less than 600x600px to make sure your image looks perfect..

  We also have maximum imagefile size isof 500MB.

• What happens if I uploaded the wrong image?

  Before you can successfully upload an image, you’ll needbe requested to confirm your order submission. Please note that we start working on your images as soon as we receive them and your order is paidyour order. Be sure to double check the images first before clicking “Yes, I Agree” button. Unfortunately, we do not offer refunds for images that you didn’t mean to submit.are wrongly submitted.

  

• How can I provide individual instructions per image?

  Our new uploading system now allows you to provide individual instructions per image. STo do this, simply click on the uploaded image and leave a comment.the “message icon” that appears when you hover your mouse to the uploaded image.

  This feature is very useful whenever you have specific editing requirements for certain images only.

  

• What are the templates?

  Templates are predefined editing instructions. If you’re new to Pixc, you have two main templates to choose from: (a) Pixc Default and (b) Amazon template. Aside from these two, you also have the option to create your own customized template.

  ● Pixc Default - This template contains our basic editing instructions (e.g. background removal and placed oin the white background). This is optimized for most eCommerce platforms.

  ● Amazon - This template follows Amazon’s basic image guidelines (e.g. white background, 100px border, and square image size)

  ● Custom Template - This allows you to customize your template based on your editing needs. Please note that whenever you choose a custom template, you will have to save the template. Once the template is saved itThe saved template will also appear under “Recent Templates” when you submit a new order.

  

• What template should I choose?

  This is entirely up to you. Our new uploading system aims to provide you total control over your preferred editing requirements.

  If you’re looking for the usual background removal and white background image, you can choose the Pixc Default template. If you’re using Amazon as your platform, the Amazon template is best suited for you.

  However, if you want more customization for your templates, we strongly recommend trying the custom template.

  Once you choose a template, you’ll be redirected to the Advanced Settings webpage where you’ll have more options! If you’re not sure, please, contact us and we will help you.

• What advanced editing options are available in the Advanced Settings page?

  We can add: Natural, drop or cast shadows or reflections to your products; change the color of your products; remove the mannequin or hanger.

  All the products will be centered.

  If you don’t see the advanced editing option that you need, please specify it in the text box below the Advanced editing options.The Advanced Settings page is divided into three categories: Basic Options, Advanced Options, and General.

  In each category, you’ll find more options that allow you to customize your editing instructions.

  

• It says here that the basic options are included in the price. What does it mean?

  When you purchase credits, 1 credit is equal to 1 image under the Basic Options. Whatever options you choose under Basic is included in the 1 credit price.

  The following editing options are included in the Basic Options:

  A.BackgroundColor – This option allows you to choose your preferred background. You may wantopt to keep the original background or choose from white, transparent, and other. If you choose “Other”, you have the option to put the hex code of your preferred background color.

  B.Border – This option allows you to have a border (of any color and width you like) on the sides of the image.

  C.File Size (Cropping) – This option allows you to choose the dimensions for your image. In Pixc, we use pixels (px) for the dimensions. You have 5 sub-options under file size (square, 2:3, 3:2, 4:3 and custom). If you choose custom, you can specify the specific dimensions you want for the final output. If you want to have 2 sets of files for your images of different sizes, you can also click “Add Additional Size”.

  D.File Type – This option allows you to choose the final file type of the images you submitted. You can choose from JPG, PNG, or PSD.

  E.What’s the difference between Basic and Advanced Options?

  Aside from the normal background removal, cropping and borders, Pixc’s team of expert designers are also capable of doing advanced editing.

  The main difference is that Advanced Editing will cost you a little extra. Pricing per advanced editing is indicated in the as per photo.

  You’ll find the total of your order on a small boxscreen found onat the topupper right cornerside.

  A.Shadows – If you want your images to look more realistic, you may choose to add shadows to your images. We can do Natural, Drop, Cast, and Reflective shadows.

  B.Recoloring – You may also choose to change the color of your product through this option. Just upload an image swatch, or choose a hex code of your preferred color. This option is perfect for entrepreneurs who have different color variations on their products.

  C.Mannequin Removal – In Pixc, this is what we refer to as “Ghost Mannequin Technique”. If you are selling clothes and you want a more professional look by removing the mannequin of your product, you can choose this option. The goal of ghost mannequin technique is to give your clothes that 3D effect. Right now, pricing for this is not visible in the Customer Dashboard. The cost for this is 2 credits per output. But, don’t worry! We’ll soon update this.

  

• Aside from the three advanced options, do you also do other advanced editing like wrinkle removal and retouching?

  ABSOLUTELY! Just send us a message, or include it in the General options. Please note that other types of advanced editing not included in the Advanced Options will also cost you a little extra.

• Where can I put additional instructions not available in the template options?

  Once you’re at the Advanced Settings page, you’ll see a “General” section at the bottom. There’s a text box there where you can put additional instructions.

  

• I chose “Remove Mannequin or Model” in advanced options. However, there’s no option to upload the inside/support image. What should I do?

  As of right now, our new uploading system doesn’t have a specific option to upload inside/support images for ghost mannequin effect. But, don’t worry! We understand your needs and we are always thinking of ways to make things a lot easier for you.

  In the meantime, all ghost mannequin effect instructions can be included in the Additional Instruction text box. You can also contact our CSR who will always be there to assist you!

• How come I can’t see any difference in my image even if I chose a border?

  This happens due to two reasons.

  The first possible reason is due to the background color being the same as the border color. The image below shows an example. The first image is the original image. The second and third one are both edited versions (white background). Even though the third image has the same border size (50px) as the 2^nd image, it looks the same as the original. This is because the color of the border is the same as the chosen background color (in this case, white).

  

  Second possible cause is due to the border size and how it affects the product size. The product size simply means how large your product appears in the image (in this example, how much space the chair occupies the image or canvass size). If the border size you chose is less than the background space in the original image, you will not find much difference in the final output.

  

  

• I chose a custom size for my file size. However, the products are too zoomed and touches the edges. What can I do?

  The file size option allows you to choose your preferred dimensions (width x height) for the canvass of your image. If the final image looks too “zoomed in”, you can add a border size (leave the same border color as is).

  

• The product looks too small in the final image I received. What happened?

  One possible reason for this is because the file size you choose is too large for the original image. Make sure that your original image is large enough for your preferred final file size.

  

• I requested all my images to be rotated and in portrait orientation. I received the images still in landscape. What should I do?

  One possible reason for this is because the original image is also in landscape orientation and you didn’t choose a specific file size.

  To correct this, go to File Size (under Basic Options) and click “Crop”. You’ll have the option to choose your preferred aspect ratio for the final output, or choose a specific dimensions (via Custom)

  

• I chose PSD as my output file type. I received PSD output, but there are no layers in it.

  For PSD file types, please note that as of now, our new uploading system don’t apply layers unless stated. If you want a PSD file type output with layers, please specify it in the text box at the bottom of the Advanced Settings page.

• Can I choose individual size or border per image?

  Unfortunately, this isn’t available yet with our new uploading system. However, we can still do this for you as long as you put the instructions in the text box below the Advanced Settings page.  Most common practice is to have images of consistent style in the on-line store.

• What happens if I don’t approve my order within 7 days?

  After submitting your order, you’ll receive a notice that your order has been successfully placed.

  This notice also requests you to approve your orders within 7 days. We do our best to meet all of our customers’ standards/specifications. We edit and re-edit all the images within the 7-day period until you’re completely satisfied with the output.

  We understand that you’re busy. After 7 days, we will automatically flag your order as approved. Please note that revisions after the 7-day period may incur additional charges.

  

Purchasing Credit

• How do I purchase more image credits?

  You can select one of three credit packages:

  • Small: 10 images for $29
  • Medium: 50 images for $119
  • Large: 200 images for $ 439

  

  You can purchase more image credits on the “Billing” tab and select “Purchase Credits”. Then follow these steps:

  1. You can select one of three credit packages:

  • Small: 40 images for $79
  • Medium: 170 images for $299
  • Large: 1000 images for $ 1,599

  

  2. Input your payment information and you're ready to go. Note that your image credits are valid for a full 365 days so you can use them whenever you would like.

  

  3. Next, choose your payment method (credit card or PayPal), enter all necessary financial account information on the payment form, and you’re ready to go!

  

• How to Pay with Pay-As-You-Go?

  To use the pay-as-you-go option to pay, this is selected at the checkout. Follow these steps:

  • You have submitted your order and you land on the checkout page.
  • Select “Pay-As-You-Go”
  • You can then make a payment either with your credit card or your PayPal account

  

• Can I get a refund for the credits I don’t use?

  Unfortunately, we do not offer refunds for any image credits you don't use.

  We will however refund your credits if you purchased them within 24 hours and have not submitted an order.

• How long are the credits valid for?

  Image credits are valid for 365 days starting from the date when the credits were purchased.

• How do I check how many image credits I have left?

  You can see the number of image credits you have left in your Pixc account at the top right corner of the “Dashboard” page as shown below.

  

• How do I purchase more credits?

  You can purchase more credits on the “Billing” page and select “Purchase Credits” option. Once you’ve chosen a package — Small (40 images for $79), Medium (170 images for $299), or Large (1000 images for $ 1,5000) — input your payment information and you're ready to go.

  You can pay using credit card (including AMEX) or PayPal.

• How do I add my billing address?

  You can add the billing address on the “Billing Details” page in your account. Key in the required information like first name, last name, phone number, and address.

  

• How do I change my credit card details?

  You can change your billing address by going to "Billing" > “Billing Details”. Change credit card information as needed.

  

Managing Account

• How do I download my order?

  Downloading your order is so easy. Just follow these steps:

  1. Go to “Order History” section of your Pixc account.

  

  2. Click the “Show” button beside the order number of the image you want to download.

  

  3. Click “Download Files” found at the bottom right corner of the page. There are two options to download the image.

  • Save to computer. To save the image to your computer’s local drive, choose “To Computer”.

    

  • Save to Dropbox. You can also save the image to your Dropbox account. This assumes that you have already linked your Dropbox account to your Pixc account.

    

  A system generated message will tell you that your file has been sent to Dropbox and check the folder in 10 minutes.

  

  Note that downloading the order means the order is completed successfully.

• How do I change my account details?

  To change your account details, go to the “My Account Settings” page. You can change your Name, Email Address, the URL of company’s website, and your password from this page.

  

• How do I reset my password?

  You can reset your password on the “My Account Settings” page. A “Change your password” option can be seen on the lower left-hand corner of that page.

  

  If you forgot your password and can't log in to your account, just go straight to https://pixc.com/dashboard/forgot and follow the instructions.

Bigcommerce App

• How do I find the Pixc app in the app marketplace?

  You can find the Pixc app by searching for “Pixc” in the search box.

  

  Or you can go to “Merchandising" category and look for Pixc.

  

• How do I install the app?

  1. In your Bigcommerce account, go to Apps > Marketplace.

  2. Search “Pixc” or look under “Merchandising”.

  

  3. Click on the app, and click “Install”.

  

  4. Click the “Confirm” button in order for Pixc to access your products and for you to start submitting your files.

  

  Wait until the app installs (it shouldn't take long) . . .

  

  The app is now installed!

• Is there a free trial?

  Yes! When you install the Pixc app, you will receive 10 free image credits that you can use to see exactly what Pixc can do for you.

  Alternatively, you can upload your free images on the Pixc website in your account.

  

• How do I upload photos?

  There are several ways to upload photos to your Pixc app (via your computer, your Dropbox account, or using your existing product images).

  1. Go to “New Order” tab or click “Create Order”.

  

  2. Upload the images you want to be edited using any of these methods:

  • Via your Computer - Locate your images in your files
  • Using Dropbox - Select your images from your Dropbox files
  • Via your Bigcommerce Product Images - This is the easiest way to pull images from your Bigcommerce store. Click on “Product Images” tab, select the photos that you would like to be edited, and click "Next".

  

  Wait for all of your images to upload and click “Next”.

  

  3. Include any instructions in the text box, including the image dimensions, file type, or background color that you need.

  Click “Next” to proceed.

  

  4. Your order has been placed. Your order will be returned to your Bigcommerce store within 24 hours. You will receive an email notification when it is ready.

  Please note: Sometimes our emails end up in the junk folder, so make sure you check your junk mail too!

  

• Can I upload photos using Dropbox?

  Yes, you can upload photos using your Dropbox account. Please click here for more information about submitting an order via Dropbox.

• How much does it cost?

  Installing the Pixc app is free. You will be given 10 free images credits to test it out and then you will need to purchase image credits to continue using the service.

  Our pricing packages are available here, or you can click “Purchase Credits“ in the Dashboard.

  

• What is the turnaround time?

  Your images will be processed within 24 hours from the time you submitted your order request.

• When my images come back, how do I download them?

  Download your images by opening the “Order History” tab and then clicking the corresponding “Show” button beside the order number.

  

  Click the Download button and choose where to save your file. You can choose to save into your computer or to your Dropbox account.

  

  Alternatively, if the original product image was taken from an existing product listing in your Bigcommerce store, you can click on the double arrow icon at the top left corner of the image to automatically replace the old product image with the new one.

  

• What happens if I reject an order?

  In case you find something wrong with the image we edited, you can return it to us and we will fix it free of charge.

  Go to the “Order History” page, click the "Show" button corresponding to an order, and click on the image to see a preview of the edited photo together with the unedited version.

  There is a text box found below it where you can write down your reason/s for rejecting the photo.

  Then click the “Reject” button once you're done.

  The image will be fixed and returned to you as soon as possible.

  

• How do I uninstall the app?

  1. Go to “Apps” in your Bigcommerce account, go to the “Marketplace” and click on “My Apps”.

  

  2. Confirm that you want to remove the Pixc app from your store and click the "Uninstall" button. (We will be very sad to see you go)

  

Shopify App

• How do I find the Pixc app in the App Store?

  You can find the Pixc app by searching for “Pixc” in the search box.

  

  Or you can go to “Tools" category and look for Pixc.

  

• How do I install the app?

  1. In your Shopify account, go to Apps > "Visit the App Store".

  

  2. Search “Pixc” or look under “Tools”.

  

  3. Click on the app, and click “Get”.

  

  4. Click the “Install” button in order for Pixc to access your products and for you to place your orders. Please confirm to give the app access to your product images.

  

  Wait until the app installs (it shouldn't take long) . . .

  

  The app is now installed!

• Is there a free trial?

  Yes! When you install the Pixc app, you will receive 5 free image credits that you can use to see exactly what Pixc can do for you.

  Alternatively, you can upload your free images on the Pixc website in your account immediately after you sign up.

  

• How do I upload photos?

  There are several ways to upload photos to your Pixc app (via your computer, your Dropbox account, or using your existing product images).

  1. Go to “New Order” tab or click “Create Order”.

  

  2. Upload the images you want to be edited using any of these methods:

  • Via your Computer - Locate your images in your files
  • Using Dropbox - Select your images from your Dropbox files
  • Via your Shopify Product Images - This is the easiest way to pull images from your Bigcommerce store. Click on “Product Images” tab, select the photos that you would like to be edited, and click "Next".

  

  Wait for all of your images to upload and click “Next”.

  

  3. Include any instructions in the text box, including the image dimensions, file type, or background color that you need.

  Click “Next” to proceed.

  

  4. Your order has been placed. Your order will be returned to your Bigcommerce store within 24 hours. You will receive an email notification when it is ready.

  Please note: Sometimes our emails end up in the junk folder, so make sure you check your junk mail too!

  

• Can I upload photos using Dropbox?

  Yes, you can upload photos using your Dropbox account. Please click here for more information about submitting an order via Dropbox.

• How much does it cost?

  Installing the Pixc app is free. You will be given 10 free images credits to test it out and then you will need to purchase image credits to continue using the service.

  Our pricing packages are available here, or you can click “Purchase Credits“ in the Dashboard.

  

• What is the turnaround time?

  Your images will be processed within 24 hours from the time you submitted your order request.

• When my images come back, how do I download them?

  Download your images by opening the “Order History” tab and then clicking the corresponding “Show” button beside the order number.

  

  Click the Download button and choose where to save your file. You can choose to save into your computer or to your Dropbox account.

  

  Alternatively, if the original product image was taken from an existing product listing in your Bigcommerce store, you can click on the double arrow icon at the top left corner of the image to automatically replace the old product image with the new one.

  

• What happens if I reject an order?

  In case you find something wrong with the image we edited, you can return it to us and we will fix it free of charge.

  Go to the “Order History” page, click the "Show" button corresponding to an order, and click on the image to see a preview of the edited photo together with the unedited version.

  There is a text box found below it where you can write down your reason/s for rejecting the photo.

  Then click the “Reject” button once you're done.

  The image will be fixed and returned to you as soon as possible.

  

• How do I uninstall the app?

  1. Go to the “Apps” in your Shopify account, hover your mouse over the three dots below the Pixc App and choose "Remove this app".

  

  2. To confirm that you want to remove the Pixc app from your store and click the red "Delete" button. (We will be very sad to see you go)

  

Image Requirements

• What are the image requirements for eBay?

  The image requirements for eBay are:

  • Item must be photographed against a solid background.
  • The longest side of the image must be at least 500px, however they recommend 1600px so the zoom functionality works to the full potential.
  • Stock images are not allowed for used item listings.
  • There must be no borders, text, or artwork/watermark on the images.

  Read more about the image requirements for eBay here

• What are the image requirements for Amazon?

  The image requirements for Amazon are:

  • Drawings and illustrations of the products are not allowed. It must be a professionally lit photograph of the product being sold.
  • It must not contain confusing additional objects.
  • Books, Music, and Video/DVD images should be the front cover art, and fill 100% of the image frame. Jewel cases, promotional stickers, and cellophane are not allowed.
  • All other products should fill 85% or more of the image frame.
  • The full product must be in frame.
  • Backgrounds must be pure white (#FFFFFF).
  • The image must not contain additional text, graphics, or inset images.
  • Pornographic and offensive materials are not allowed.

  Read more about the image requirements of Amazon here.

• What are the image requirements for Houzz?

  The image requirements for Houzz are:

  • You must provide an image of the product on a #ffffff white background.
  • All images must be clear and high resolution and a minimum of 400x400 pixels.
  • Images cannot contain watermarks, logos, landmarks, or people.
  • Each product must have at least 1 image representing the product by itself on a white background and 1 image representing the product in a room or related space.

  Read more about Houzz’s image requirements here

• What are the image requirements for Google Shopping?

  The image requirements for Google Shopping are:

  • Item must be photographed against a solid background, preferably white.
  • Submit the largest, highest resolution, full-size image you have for the product, up to 4MB file size.
  • Images must be larger than 32 x 32 pixels and cannot be larger than 64 megapixels.
  • We recommend images at least 800 pixels in height and width.
  • Do not scale up images or submit thumbnails. We recommend the product to take no less than 75%, but not more than 90%, of the full image
  • For apparel products, they require images of at least 250 x 250 pixels.

  For more information about Google Shopping's image policy, click here and here.

• What are the image requirements for Yahoo! Shopping?

  The image requirements for Yahoo! Shopping are:

  • Products must be displayed on a #ffffff white background
  • You can only use a total of 2 million pixels
  • Maximum length or width of photos is 2000 pixels.
  • You can only use no more than 2MB in size.
  • TIFF files will not be supported.

  Read more here about the Yahoo! Shopping image requirements.

Photos

• Can you crop photos?

  We most definitely can!

  If you want your photos cropped, kindly indicate your request on the space allotted for the “Special instructions” of the “Submit an order” page and we'll take care of it for you.

  Remember that we are unable to increase the size of your photos as the image will appear pixelated (ie: blurry). It is best to submit large images so we can crop and resize them accordingly while keeping the pictures high quality.

• Can you resize photos?

  Yes we can. If you wish for your photos to be resized, just state your request in the “Special instructions” section of the “Submit an order” page and we'll take care of the rest.

  Remember that we are unable to increase the size of your photos as the image will appear pixelated (ie: blurry). It is best to submit large images so we can crop and resize them accordingly while keeping the pictures high quality.

• Do you provide other file types?

  Definitely! Pixc accepts and processes the most popular image file types, such as:

  • JPG or JPEG
  • GIF
  • PNG
  • TIFF

  Note that the completed files will be in returned to you in the same format you submitted them by default. However, if you have other specifications, just let us know in the "Special instructions" box when uploading your order.

  

• Do you provide photos on another color background other than white?

  By default, the product will sit on a white background. But you can specify your preferred background color other than white. When you upload your order, there is a “Special instructions” box where you can provide this information.

  

• What is the best size for hover zoom on a website?

  The perfect size for a base image that we recommend for hover zoom is anywhere between 1000px to 1600px on the longest side. Anything smaller won’t allow for an effective zoom, and anything larger is likely to slow your website down.

  You can learn more about this by clicking here.

• What is high resolution?

  A high resolution image is often used for print products like flyers, brochures, and business cards, as well as for digital assets like websites. It is usually around 300 DPI (Dots Per Inch). A high resolution image is determined by its number of pixels. More pixels means sharper images and therefore have higher resolution.

  For websites, when one mentions high resolution they mean at least 1000px on the shortest side so the image is clean and crisp.

  Monitor screens with retina displays has four times more pixels than standard screens. For example, a 400px x 300px image (120,000 pixels) should have an 800px x 600px alternative (480,000 pixels) to render it well on a high-resolution retina display.

• How much does it cost?

  Your first image is free of charge, after that you will need to purchase a credit package. For more info about our plans, please visit our Pricing Page.

Basics

• What is Pixc?

  They say that a picture is worth a thousand words. And here at Pixc, we take this famous quote seriously.

  We help you increase your online sales conversions by providing a simple, fast, and cost-effective solution to create beautiful and professional-looking product images for your eCommerce website.

  By removing the background and applying enhancements your product's raw image, Pixc saves you time and money so you can focus on more important things to grow your online business, and of course, spend more time with your customers.

  No matter which platform you are selling from, we can edit, crop and resize your images so they meet the image requirements of your website.

• Who is Pixc for?

  Pixc is for eCommerce store owners who want to have the best looking pictures of their products but do not have the luxury of time or the resources to invest on additional manpower or tools. Any business owner who wants to increase their sales conversions will find Pixc's professional image enhancement service the most convenient, fast, and cost-effective solution to make their product images more presentable

• Why do I need product images on white?

  Did you know that 67% of online consumers consider clear, high quality photos to be more important than product information and customer ratings? Therefore, having a professionally made product image increases your target buyer's confidence and perception of the product in terms of quality and trustworthiness, which ultimately translates to increased sales conversions.

  Product images with white or transparent background effectively puts the viewer's focus on the product itself and removes the distractions made by the other elements present in the picture. It also gives consumers a better view of your product while adding to the aesthetic beauty of the website where the product image is embedded.

  Marketplaces such as Amazon, Google Shopping, Yahoo Shopping and Houzz, all require products to be on a white background. If you are selling on one of these platforms, Pixc can help you meet the requirements.

• Do you offer a free trial?

  Yes. The first image we edit for you is free of charge.

  To try our services for the first time, click the “Free Trial” option you will see on our website’s homepage. Or head straight to https://pixc.com/freetrial to get started.

  

  Then, fill out the information required, and upload your product’s photo.

  

  If you sign up, your first image that you submit will be free of charge too.

• How do I create an account?

  Signing up for a Pixc account is an easy 4-step process. Here's how:

  1. Click the “Sign Up for Free” button at the top right corner of our website’s homepage.

  

  2. Enter the information required.

  

  3. Agree to our terms and conditions.

  

  4. Click the “Sign Up” button. And that's it!

  

Sharing Options

• How does the referral program work?

  1. Login to your account.

  

  2. Your account has a unique referral code which can be shared via Social Media and email. This link can be found on your account settings.

  

  3. Invite your friends on Facebook, Twitter, or via email.

  

  4. When your friend signs up and submits their first paid order, you will earn 10 free image credits that will go directly into your account.

  Happy Sharing!

• How much credit does my friend get?

  When your friend signs up via your referral link, they will receive $10 off their first order.

  

• How many image credits / money do I get?

  For every friend that signs up and places a paid order, you will receive 10 free image credits to your account. Although we would love to give you cash, we can’t :(

  Please note, credits will not be refunded for cash.

• Is there a limit of how many friends I can refer?

  No, there’s no limit - Go crazy! :)

• Is there a limit of how many credits I can receive?

  No there is no limit of how many credits you can receive. However, you will only receive credits for every new friend that signs up and places their first paid order.

• Where can I find my referral code?

  Your unique referral code can be found in My Account Settings page.

  

  Alternatively, you can also click your email address at the top right corner of the page to go to the My Account Settings page.

• How can I share my referral link?

  Your referral link can be shared via social media (Facebook and Twitter), email, and you can also copy and paste it wherever you would like.

  

• What is Kit?

  Kit is a virtual employee for your Shopify store. Kit helps drive sales by doing everything from creating highly-targeted Facebook ad campaigns, to sending personal thank-you emails to customers, to handling the other apps that you use to manage your store.

• What do I need to have to use Pixc and Kit integration?

  You need to have KitPro account and account with Pixc.

• Do I need a KitPro account?

  Yes, you do need a KitPro account. Also, free trial is available here.

• What is KitPro account? How much does it cost?

  KitPro account allows you to use all Kit integrations that help to automate your marketing efforts. To learn more about available integrations, please, click here.

• Can I get a free trial?

  Yes, KitPro free trial is available here. Moreover, get 5 images for free from Pixc to try the integration with Kit.

• Do I need a Pixc account?

  Yes, you do need a Pixc account.

• How does Kit and Pixc integration work?

  Everything happens in the text message format. There is no need to login anywhere, you just need your phone.

  1. Upload a photo of a product that you’d like to promote to your Shopify store
  2. Pixc sends you a text message to ask if you want to make the photo look more professional
  3. Say: “Yes” :)
  4. Pixc makes your photo look great for Facebook and Instagram
  5. Kit will ask you if you want to create Facebook or Instagram campaign
  6. You promote the product in no time

  We’re here to help you and build the best product. If you have any feedback please send an e-mail to: roman@pixc.com

• How to install Pixc and Kit integration?

  1. Make sure you have: Shopify store, Pixc account
  2. Add Kit app to your Shopify store
  3. Get KitPro account
  4. Make sure your Facebook account is connected to Kit
  5. Kit will ask you if you want to create Facebook or Instagram campaign
  6. Pixc will send you a message asking if you’d like to optimize your photos (you should have at least a few products in your store)

• How my photos will be modified?

  The default settings in Pixc are:

  • Image ratio: 1:1
  • Image size: 1200 x 1200
  • Format: (png) or jpg!
  • Max file size: 3MB

  However, the photo will be adjusted by Kit depending on the ad campaign that you’ll specify.