FAQs

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Orders

Order via Website

  • Where do I add instructions to my order?

  • How do I accept an order?

  • Where is my order?

  • What happens if the image editing is not right?

Ordering Via Email

  • How does the order via email work?

  • What happens if I don’t have enough credits?

Dropbox

  • How does the Dropbox integration work?

  • How do I connect my Dropbox account?

  • How do I submit an order via Dropbox?

  • How do I download my images back to Dropbox?

  • How do I unlink my Dropbox account?

New Uploader

Templates

  • How do I upload my order via Pixc platform?

  • What’s new with Pixc’s latest version of the uploading system?

  • Do you have a new image size requirement?

  • What happens if I uploaded the wrong image?

  • How can I provide individual instructions per image?

  • What are the templates?

  • What template should I choose?

  • What advanced editing options are available in the Advanced Settings page?

  • It says here that the basic options are included in the price. What does it mean?

  • Aside from the three advanced options, do you also do other advanced editing like wrinkle removal and retouching?

  • Where can I put additional instructions not available in the template options?

 

  • I chose “Remove Mannequin or Model” in advanced options. However, there’s no option to upload the inside/support image. What should I do?

  • How come I can’t see any difference in my image even if I chose a border?

  • I chose a custom size for my file size. However, the products are too zoomed and touches the edges. What can I do?

  • The product looks too small in the final image I received. What happened?

  • I requested all my images to be rotated and in portrait orientation. I received the images still in landscape. What should I do?

  • I chose PSD as my output file type. I received PSD output, but there are no layers in it.

  • Can I choose individual size or border per image?

  • What happens if I don’t approve my order within 7 days?

Credits And Billing

Purchasing Credit

  • How do I purchase more image credits?

  • How to Pay with Pay-As-You-Go?

  • Can I get a refund for the credits I don’t use?

  • How long are the credits valid for?

  • How do I check how many image credits I have left?

  • How do I purchase more credits?

  • How do I add my billing address?

  • How do I change my credit card details?

My Account

Managing Account

  • How do I download my order?

  • How do I change my account details?

  • How do I reset my password?

Integrations

Bigcommerce App

  • How do I find the Pixc app in the app marketplace?

  • How do I install the app?

  • Is there a free trial?

  • How do I upload photos?

  • Can I upload photos using Dropbox?

  • How much does it cost?

  • What is the turnaround time?

  • When my images come back, how do I download them?

  • What happens if I reject an order?

  • How do I uninstall the app?

Shopify App

  • How do I find the Pixc app in the App Store?

  • How do I install the app?

  • Is there a free trial?

  • How do I upload photos?

  • Can I upload photos using Dropbox?

  • How much does it cost?

  • What is the turnaround time?

  • When my images come back, how do I download them?

  • What happens if I reject an order?

  • How do I uninstall the app?

General Questions

Image Requirements

  • What are the image requirements for eBay?

  • What are the image requirements for Amazon?

  • What are the image requirements for Houzz?

  • What are the image requirements for Google Shopping?

  • What are the image requirements for Yahoo! Shopping?

Photos

  • Can you crop photos?

  • Can you resize photos?

  • Do you provide other file types?

  • Do you provide photos on another color background other than white?

  • What is the best size for hover zoom on a website?

  • What is high resolution?

  • How much does it cost?

About Pixc

Basics

  • What is Pixc?

  • Who is Pixc for?

  • Why do I need product images on white?

  • Do you offer a free trial?

  • How do I create an account?

Referral Program

Sharing Options

  • How does the referral program work?

  • How much credit does my friend get?

  • How many image credits / money do I get?

  • Is there a limit of how many friends I can refer?

  • Is there a limit of how many credits I can receive?

  • Where can I find my referral code?

  • How can I share my referral link?