Frequently Asked Questions

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General FAQs

All images are returned to you within a few hours (or less!) from the time you submitted a paid order. If in case your orders will be delayed due to unforeseen circumstances, our customer success team will reach out to you.

Yes, we do offer a free trial. It’s our way of showing you what we can do. Upon sign-up, you’ll automatically receive 5 bonus credits so you can start submitting some images.

You can also submit your free trial by going to this link.

Our automated editing includes background removal, resizing, and adding borders to your images. Not sure what you’re after? Feel free to reach out to one of our customer success representatives.

Yes! We built these integrations to make it a lot easier and more convenient for you to handle and manage your product images. For a full list of our integrations, please visit this page.

This depends on (1) the editing options you choose, (2) the credit package you purchase, and (3) your current plan.

All editing options are included in the 1 credit per image price.

The actual cost of credits depends on the package you bought and the plan you have. If you’re on a Member plan, you can take advantage of lower credit package costs plus other exclusive benefits. More details on our pricing are available here.

In case you find something wrong with the photo we edited, you can reject the image and we’ll automatically refund your credit. You can approve and download the other images in the same order.

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