Frequently Asked Questions

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General FAQs

All images are returned to you within 24 hours from the time you submitted a paid order. If in case your orders will be delayed due to unforeseen circumstances, our customer success team will reach out to you.

Yes, we do offer a free trial. It’s our way of showing you what we can do. Upon sign-up, you’ll automatically receive 5 bonus credits so you can start submitting some images.

You can also submit your free trial by going to this link.

Our basic editing includes background removal, resizing, shadows, minor retouch & color correction, and adding borders to your images. However, we also offer other editing requests such as mannequin removal, major retouching, and so much more.

Not sure what you’re after? Feel free to reach out to one of our customer success representatives.

Yes! We built these integrations to make it a lot easier and more convenient for you to handle and manage your product images. For a full list of our integrations, please visit this page.

This depends on (1) the editing options you choose, (2) the credit package you purchase, and (3) your current plan.

We offer both basic and advanced editing options. All basic options are included in the 1 credit per image price. Whereas, the advanced options are priced separately.

The actual cost of credits depend on the package you bought and the plan you have. If you’re on a Member plan, you can take advantage of lower credit package costs plus other exclusive benefits. More details on our pricing available here.

Absolutely! In case you find something wrong with the photo we edited, we’ll be happy to fix it for you free of charge. Just follow the steps provided here.

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